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Messaging program
ClassTrellis helps independent studios send useful operational updates to the families they serve. This policy explains how we handle mobile information used for those messages.
We may collect a mobile phone number, the name of the associated household or guardian, the studio that initiated the message, and the consent record connected to that number. We may also retain message delivery results and opt-out or help requests so we can operate the messaging program safely.
We use mobile information to send studio-authorized operational notifications, such as schedule changes, class reminders, enrollment updates, and other service messages requested by the studio. We also use it to honor consent choices, process STOP and HELP requests, prevent duplicate sends, and troubleshoot delivery.
ClassTrellis does not use SMS consent data to sell advertising or build marketing lists. We do not share mobile opt-in data with lead generators or third parties for their own promotional messaging.
We may provide the minimum information needed to trusted infrastructure and messaging providers that deliver messages on our behalf. Those providers may process the phone number, message content, and delivery metadata only to provide the requested service, comply with law, and protect their systems.
Message frequency varies based on studio activity and the operational events that affect a household. Message and data rates may apply depending on your mobile carrier plan.
You can opt out at any time by replying STOP. Reply HELP for assistance. A studio may need to re-confirm consent before messages resume. You can also contact us directly using the details below.
We use reasonable administrative, technical, and organizational safeguards for information handled by ClassTrellis. We retain mobile information and delivery records only as long as needed for the messaging service, account administration, dispute handling, legal obligations, and security.
Questions about this policy or the ClassTrellis messaging program can be sent to hello@classtrellis.com.